FAQs/Troubleshooting Tips

Internet running slow or not working?

Try unplugging the Comtrend modem and your router (if you have one) from the power source. Wait thirty seconds. Plug the modem back in. Wait another minute after plugging the modem back in before plugging the router in (if you have one). If that does not fix the problem, please contact us.

*Please do not push reset button on your modem; this will cause the modem to lose the configuration.

I moved my modem to a new location/jack and now my Internet does not work.

PMT creates a dedicated line for the best Internet service without interruption. If you decide you want to relocate your modem, a PMT Tech will need to come out and set up a new dedicated jack in your desired location.